Warranty & Support

This warranty is provided by Tafani LLC located at Office 601, Building 11, Bay Square, Business Bay, Dubai, UAE. Limited 2 Year Warranty The warranty entitles the Original purchaser from the date of purchase to free labour and replacement parts for a period of 2 years. (Please note: the warranty provided is a repair warranty & all repairs will be completed in one of our service centres) Hizero UAEor one of its approved service agents will during business hours repair or replace anypart which in the opinion of the manufacturer is defective due to faulty materials or workmanship, provided the appliance has been operated in accordance with the manufacturers instructions (as per booklet). If the appliance has been used in a commercial environment or purpose the warranty is 3 months (commercial warranty covers any activity where the user receives financial remuneration or use is considered beyond normal domestic conditions). The purchaser will be responsible for paying all transportation costs to and from an approved service centre, and any loss or damages incurred in connection with transportation will be at the purchaser’s expense. Consumables will not be covered under this warranty-i.e. cleaning roller & brush roller This warranty will be null and void if the following incidents have occurred: The appliance has been misused, neglected or accidently dropped/damaged. The appliance has been repaired or a repair attempted by an unauthorised service centre. The appliance has not been used as per the instructions provided in the manual Failure to regularly clean the appliance in accordance with the instructions can void your warranty The appliance will be assessed by a qualified technician to determine warranty eligibility if the above circumstances apply.Warranty service will NOT be provided unless a valid proof of purchase receipt is provided at the time warranty service is requested. If a receipt cannot be provided the production date will be used as the date of purchase of the appliance. Nothing contained herein shall restrict, reduce, modify or exclude any rights granted under any applicable legislation in the UAE. DO NOT return the appliance to the retailer unless you have spoken with an authorised HIZERO representative first and been advised to do so. All technical support is performed by HIZERO UAE. Please retain a proof of purchase receipt in the event of a warranty claim.Subject to applicable law, HIZERO is not liable for incidental, or consequential damages of any nature associated with the use of this product